Memorial Community Hospital Achieves Four-Star Patient Satisfaction Rating
A Commitment to Excellence in Patient Care
Memorial Community Hospital (MCH) is proud to announce our recent achievement of a four-star patient satisfaction rating from CMS’s Hospital Compare. This recognition reflects the dedication of our entire team to providing compassionate, high-quality care to every patient who comes through our doors. Achieving this milestone has been a team effort, made possible by our staff’s commitment to excellence and the community’s ongoing trust and support.
Sustaining Our Success and Striving for Five Stars
While we celebrate this significant accomplishment, we’re not stopping here. We are now launching a three-year initiative, in partnership with Custom Learning Systems, to sustain our gains and work toward the ultimate goal of a five-star rating. The journey to five stars is one of continuous improvement, where every patient interaction, every process, and every outcome matters.
Why Five Stars Matter to Us—and to You
A five-star rating represents the highest standard of patient satisfaction and quality of care. Here’s what it means for our community:
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Enhanced Patient Trust: Patients and families can feel even more confident in MCH, knowing we’re focused on delivering the best possible care.
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Improved Patient Outcomes: Continuous quality improvements lead to better health outcomes, shorter hospital stays, and positive patient experiences.
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Attracting Skilled Healthcare Professionals: A five-star rating strengthens MCH’s position as an employer of choice, allowing us to recruit and retain top-tier healthcare providers for our community.
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Economic and Community Impact: A highly-rated hospital is a vital asset to the local economy, drawing new residents, enhancing local well-being, and strengthening the community as a whole.
Our Partnership with Custom Learning Systems
To guide us on this journey, MCH has partnered with Custom Learning Systems (CLS), a leader in healthcare service excellence with over 40 years of experience. CLS specializes in empowering hospitals to transform patient care and achieve the coveted five-star status through innovative coaching, training, and consulting programs. Through our collaboration with CLS, we will focus on service excellence, caregiver empowerment, and cultural transformation.
Celebrating Our Team’s Dedication
This four-star rating is a testament to the hard work and dedication of our entire team. We are so proud of our staff for their role in this achievement, and we thank them for their continued commitment to our patients. Their compassion and professionalism are the heart of MCH’s success.
Stay Connected as We Move Toward Five Stars
We invite you to stay connected with us on our journey to a five-star rating. Follow us on
Facebook &
Instagram for updates, stories, and insights into our ongoing commitment to patient care.
Thank you for trusting us with your care—we’re here to support a healthier, brighter future for our entire community.
